1. About this policy
HerbsAfrika is a global online marketplace connecting customers around the world with independent sellers located in Nigeria.
Products purchased through HerbsAfrika may be collected from sellers in Nigeria and shipped internationally through third-party logistics providers.
This Buyer Policy explains the responsibilities and expectations that apply when you use the HerbsAfrika marketplace.
2. Buyer eligibility
By using HerbsAfrika, you confirm that:
- You are legally permitted to use the marketplace in your country
- You provide accurate information
- You have authority to use your chosen payment method
- You will comply with applicable laws
- You will not use HerbsAfrika for unlawful purposes
Some products may have age, quantity, medical or other restrictions.
3. Buying products from Nigerian sellers
All sellers on HerbsAfrika are located in Nigeria.
Products may therefore be subject to Nigerian export requirements as well as the laws and import requirements of the destination country.
HerbsAfrika may facilitate the transaction and shipment, but the fact that a product is available on HerbsAfrika does not mean that the product is permitted in every country.
4. Product information
We aim to ensure that product listings contain accurate information.
Product listings may include information supplied by independent sellers, including:
- Product descriptions
- Ingredients
- Quantities
- Images
- Country of origin
- Product instructions
- Warnings
- Expiry information
- Regulatory information where applicable
Customers should review product information carefully before placing an order.
If you need information that is not included in a listing, you should contact HerbsAfrika before purchasing.
5. Health and wellness products
Some HerbsAfrika products may be herbs, traditional products, foods, supplements, cosmetics or other wellness-related products.
Unless expressly stated otherwise, information on HerbsAfrika should not be treated as medical advice.
Customers should consult an appropriately qualified healthcare professional before using a product where they have concerns about:
- Pregnancy
- Allergies
- Existing medical conditions
- Medication interactions
- Children
- Dosage
- Long-term use
- Other health risks
HerbsAfrika does not guarantee that a product will produce a particular health outcome.
6. Destination-country laws
Customers are responsible for ensuring that products can legally be imported into their destination country.
Different countries may have restrictions relating to:
- Herbs
- Plants
- Seeds
- Food
- Supplements
- Herbal medicines
- Cosmetics
- Animal products
- Agricultural products
- Ingredients
- Quantity limits
- Import permits
- Product registrations
A product that is legally exported from Nigeria may still be restricted or prohibited in the customer’s country.
Where possible, HerbsAfrika may identify known shipping restrictions, but customers should verify applicable import requirements before ordering.
7. Customs, duties and taxes
International orders may be subject to:
- Import duties
- Customs fees
- VAT/GST or similar taxes
- Brokerage or clearance charges
- Inspection fees
- Other government charges
Unless expressly stated otherwise at checkout, these charges may be payable by the buyer.
HerbsAfrika does not control the amount of customs duties or taxes imposed by a destination country.
8. Customs delays and seizures
Customs authorities may inspect, delay, hold, return or refuse shipments.
A shipment may also be seized or destroyed where authorities determine that the product cannot legally enter the destination country.
Where this occurs because of destination-country restrictions, the buyer may not automatically be entitled to a refund.
Any refund will be handled in accordance with the HerbsAfrika Returns, Refunds & Cancellation Policy and applicable law.
9. Shipping
HerbsAfrika may use third-party logistics providers to transport orders internationally.
Customers may receive:
- Shipping confirmations
- Tracking information
- Delivery notifications
- Customs notifications
- Requests for information required for delivery
Delivery times are estimates and may be affected by:
- Customs
- Weather
- Transport disruption
- Carrier delays
- Incorrect delivery information
- Government restrictions
- Destination-country requirements
10. Buyer information
Customers must provide accurate:
- Name
- Delivery address
- Email address
- Telephone number
- Customs information where required
HerbsAfrika is not responsible for delivery problems caused by incorrect or incomplete information supplied by the buyer.
11. Age-restricted products
Certain products may only be purchased by persons meeting applicable age requirements.
HerbsAfrika may request age verification or refuse an order where required by law or marketplace policy.
12. Prohibited uses
Customers must not use HerbsAfrika to:
- Purchase products for unlawful purposes
- Circumvent customs restrictions
- Provide false customs information
- Misrepresent the value or nature of goods
- Resell products where doing so would violate applicable law
- Commit fraud
- Abuse refunds or chargebacks
- Harass sellers or HerbsAfrika staff
- Manipulate reviews
- Attempt to obtain products through deception
13. Order acceptance
Submitting an order does not necessarily mean that HerbsAfrika has accepted the order.
An order may be rejected or cancelled because of:
- Product availability
- Pricing errors
- Regulatory restrictions
- Destination restrictions
- Payment problems
- Fraud concerns
- Shipping restrictions
- Seller issues
- Customs restrictions
- Other legitimate operational reasons
Where an order is cancelled after payment, any applicable refund will be processed in accordance with the Returns, Refunds & Cancellation Policy.
14. Returns, refunds and cancellations
Returns, refunds and cancellations are governed by the HerbsAfrika Returns, Refunds & Cancellation Policy.
Because products may be food, herbs, supplements, cosmetics or other products subject to health, safety or hygiene restrictions, some products may have limited return eligibility.
Nothing in this policy removes mandatory consumer rights that apply to a buyer under the laws applicable to that buyer.
15. Damaged, incorrect or missing orders
Customers should contact HerbsAfrika as soon as reasonably possible if:
- The package arrives damaged
- The product is missing
- The wrong product was delivered
- The product differs materially from its description
- The product appears contaminated or unsafe
- The package has been opened or tampered with
Customers may be asked to provide photographs, packaging information, tracking details or other evidence to assist with the investigation.
16. Product safety
If you believe a product may be unsafe, do not continue using it.
Contact HerbsAfrika promptly and provide details of the product and issue.
HerbsAfrika may investigate the issue and may suspend the relevant listing or contact the seller or relevant authorities where appropriate.
17. Reviews and ratings
Customers may be permitted to leave reviews and ratings.
Reviews must:
- Reflect genuine experiences
- Be relevant to the product or transaction
- Not contain unlawful or abusive content
- Not contain false allegations
- Not contain personal information belonging to another person
- Not be manipulated through payment or incentives unless permitted under applicable law
HerbsAfrika may remove reviews that violate its marketplace rules.
18. Fraud and payment abuse
HerbsAfrika may investigate transactions where it reasonably suspects:
- Fraud
- Stolen payment methods
- Account takeover
- Refund abuse
- Chargeback abuse
- False claims
- Identity fraud
- Other misuse
We may suspend accounts or transactions while an investigation is conducted.
19. Customer privacy
Personal information is handled in accordance with the HerbsAfrika Privacy Policy.
Information may be shared with sellers, payment providers, logistics providers, customs authorities and other service providers where necessary to process and fulfil an order or comply with applicable law.
20. Third-party services
HerbsAfrika may rely on third parties for:
- Payments
- Shipping
- Customs processing
- Tracking
- Identity verification
- Customer support
- Website technology
Third-party services may have their own terms and privacy policies.
21. Policy changes
HerbsAfrika may update this Buyer Policy from time to time.
The updated policy will be published with a revised effective or updated date.
22. Buyer acceptance
By using HerbsAfrika or placing an order, you acknowledge that:
- HerbsAfrika is a global marketplace
- Sellers are located in Nigeria
- Products may be exported from Nigeria
- Destination-country restrictions may apply
- Customs duties and taxes may apply
- Delivery may be affected by customs and other circumstances
- You are responsible for providing accurate delivery information
- You must comply with applicable laws
- Returns and refunds are governed by the HerbsAfrika Returns, Refunds & Cancellation Policy